1	LASCO DEVELOPMENT CORPORATION
2	Who is LASCO? LASCO, incorporated in 1967, is an Information Technology Company specializing in support services, with a targeted focus on Local and Wide area network hardware, communications, implementation, management, consultation and ongoing support. Lasco is a subsidiary of Cleveland Cliffs, Inc.
3	LASCO Offerings PC HARDWARE/PRINTERS/ LAPTOPS LOCAL/WIDE AREA NETWORK DESIGN INTERNET CONNECTIVITY FIREWALL/SECURITY DESIGN NETWORK ADMINISTRATION & TRAINING TURN-KEY INSTALLATIONS CONSULTING AND SUPPORT SERVICES RISK ASSESSMENT SERVICES PENETRATION TESTING & VULNERABILITY ASSESSMENTS DISASTER RECOVERY SERVICES BUSINESS CONTINUITY SERVICES REGULATORY PREPAREDNESS BANK PROCESSING & SUPPORT IP TELEPHONY (VOIP) IMAGE ITEM CAPTURE & ITEM PROCESSING CENTER CHECK 21, REMOTE BRANCH & MERCHANT PROCESSING
4	LASCO Locations
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6	OUTSOURCING I.T. WHAT IS IT? M ,
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9	BENEFITS OF OUTSOURCING Focus on core business Speed to market Reduce labor costs Move from fixed to variable costs Level the playing field Increased knowledge base
10	OUTSOURCING SUCCESS FACTORS Vendor selection Commitment Price References/Reputation Contract terms Scope of resources Cultural match Value added Confidentiality agreement
11	RISKS OF OUTSOURCING Vendor performance Business continuity Disaster Recovery 3^rd party governance Service Level Agreement (SLA) Michigan economy
12	I.T. OUTSOURCING SERVICES WAN communications Server implementations Patch management Workstation repair Disaster recovery Security Wireless management I.T. audits Proprietary software rollout Perimeter security
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