Post-Implementation
•On site help desk following
implementation
•Answer questions
•Make changes to accommodate users
•Troubleshooting
•System administrator training
•On site customized training on Programming and
Maintenance of equipment
•Leave behind system design manual and CD
•(i)View
•Support staff
•Local Help Desk
•Project Coordinator (Assigned to customer)
•System Engineers
•Entire ESG Executive staff
•Quarterly Meetings with Customer
